Training & Support

PointRight Product Training

New to PointRight? Need a refresher?

Training is available for all PointRight products. Online training sessions on how to access and use our tools and services are scheduled twice a month for both new and returning users.

For more information about which training sessions work best for you, contact Client Services at (781) 457-5900 (choose Option 1 and then Option 2) or email clientservices@pointright.com.

Please include the name of your facility and/or area of responsibility (Region, Division etc.) and your job title in your email so we can best assist you. For information about PointRight's product training please click here.

PointRight Webinar Training

For information about PointRight's webinars please click here.

PointRight Training Partners

PointRight has joined forces with Upstairs Solutions to deliver quality online training for your long-term care staff. To login to an PointRight/Upstairs Solutions training session click here.

Save time and money with effective in-service training over the internet! Upstairs Solutions makes great training easy, with over 100 courses for all levels and departments in the senior care workforce. The cheat-proof multimedia modules are the most engaging and interactive available, and were recently featured in a CMS surveyor webcast. Online training from Upstairs Solutions improves quality and reduces turnover, overtime expenses, and instructor costs.

Upstairs Solutions also provides an easy-to-use web-based Learning Management System (LMS) for automatic tracking of training, licensing, and more. Eliminate recordkeeping hassles, and create reports for surveyors with the click of a mouse! Managers can even receive reports by email, in order to proactively maintain compliance.

Upstairs Solutions is a provider-owned company that understands the challenges their colleagues face every day. With their economical, turn-key approach to in-services, orientation, mandatory compliance training, and continuing education, clients achieve new levels of efficiency and workforce performance.

Critical Incident Technologies (CIT) has developed the Incident Solution System as an investigative first notice of loss for the health care industry. To login click here to connect to the CIT web site.

The Incident Solution System provides:

· Real-time access to incidents within facilities for immediate interaction from administrative, claims and risk management professionals.

· Incident “alerts”, based on the industry’s most litigious events, thereby permitting professionals immediate access to case information and ability to provide assistance where necessary.

· Immediate and accurate situational overview for quick claim’s handling and a more accurate reserve, when necessary.

· The ability to put assets where they are most needed.

· Aid in providing the most professional assistance to the client, immediately.

For the front line user, the Incident Solution System provides:

· A venue for placement of the industry’s most sensitive documents.

· An immediate advantage in reviewing incidents and proactively addressing situation’s, before they become problematic.

For the Risk Manager, Incident Solution provides:

· An efficient method of reviewing overall facility incidents.

· Remote review of incident data, to assist the Risk Manager in becoming more efficient when traveling to a client location.

· A specific purpose and intent when addressing client issues.

· A proactive approach in trends and incident types with educational opportunities.